May 2013
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The Lies You've Been Told About the Origin of the... →
The lies were better. This is just misplaced inertia.
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If Google Glass takes off, invest in companies that make urinal privacy screens.
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It’s as if we’ve broken the ice with the worst possible idea, and now that the...
– McDonald’s Theory — What I Learned Building… — Medium
April 2013
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How Jenna Lyons Transformed J.Crew Into A Cult... →
File under: Required Reading
It’s amazing what you can do when you mix a driven CEO with the right designer.
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We’re not sure what dark, samurai magic the man possessed but it seems...
– Pipeburn
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Facebook Home is a trojan horse designed to steal the Android experience, and...
– Apple Outsider » Home Turf
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New mix.
Nothing but songs that are good to drive to by bands with the word “black” in their names.
Sorry… No Black Sabbath, Black Crowes, Black Grape, or Black Box Revelation… Gotta leave something for volume 2.
March 2013
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You can start watching Doctor Who, at any point in its history. You don’t have...
– Steven Moffat Talks DOCTOR WHO Season 7, Writing the Doctor and Sherlock Holmes, and More | Collider
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February 2013
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A Yahoo internal memo this week said “it is critical that we are all...
– The Real Reasons No One At Yahoo Will Be Working From Home | Fast Company
An even bleaker take on Yahoo!’s new ban on telecommuting.
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What this reveals more than anything is that Yahoo management doesn’t have a...
– No more remote work at Yahoo by David of 37signals
It’s no surprise that DHH has possibly the most scathing, yet insightful, critique of Yahoo!’s decision to eliminate telecommuting.
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kottke.org: Neither snow nor rain nor crippling... →
jkottke:
This Esquire article asks: Do We Really Want to Live Without the Post Office?
The postal service is not a federal agency. It does not cost taxpayers a dollar. It loses money only because Congress mandates that it do so. What it is is a miracle of high technology and human touch. It’s what…
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I’m not interested in squeezing something so tight that I get every last drop. I...
– A loose rant on maximization by Jason Fried of 37signals
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Game Over: Twitter Mentioned In 50% Of Super Bowl... →
There’s a lesson here, considering that Twitter’s success here is largely due to hashtags, which were originally created by their users and not an original feature.
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It was a rough weekend for 49ers fans, but it was a little worse for Applebee’s and HMV, both of which have learned important lessons about employee relations and social media in 2013.
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Marketers Jump on Super Bowl Blackout With... →
Even more examples.
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How Oreo's rapid-response team lit up Twitter with... →
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January 2013
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Anti-Apple Anger – Marco.org →
Where Apple says “You can’t do that because we think that would suck,” Microsoft and Android usually say, “You can do whatever you want, even if it sucks.” They give users enough rope with which to hang themselves, even when that results in asphyxiation, and it’s up to the users to tolerate or fix any resulting problems themselves. Google and Microsoft are platform libertarians: they don’t kick...
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"If you were to bother to read my books, to behave... →
That’s the thing I love about Kurt Vonnegut and it’s possibly the most subversive thing about his work.
December 2012
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November 2012
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But social media customer service isn’t a cute tool to be used by opportunistic...
– Harry Rollason - Why Social Media Makes Customer Service Better
The three tips in this article are exactly right.
Integrate social media into your existing customer service function…
Create humanized response models to engender loyalty and build relationships…
Monitor social...
These arguments we have are a mark of our liberty. As we speak, people in...
– President Barack Obama
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If people want to do something on the internet, they will want to do it using...
– A List Apart: Articles: Your Content, Now Mobile
File under: Required Reading
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October 2012
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Digital Titles at Ad Agencies: Going, Going, Gone? →
As Honesty CEO, Walter Naeslund says “It just doesn’t make sense anymore to have separate staff to handle a separate area which is inherently impossible to separate from anything else.”
This goes beyond individual titles. Claiming to be a “digital agency” only made sense when it helped differentiate your company from “traditional agencies” that had not...
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The entire technology industry uses the word “user” to describe its customers....
– Square’s Jack Dorsey
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We’re about being in business for the long haul and keeping the team together...
– Jason Fried - 37signals Earns Millions Each Year. Its CEO’s Model? His Cleaning Lady | Fast Company
Jason Fried and 37signals consistently do the right thing. It’s been inspiring to watch their company grow over the last decade.
September 2012
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